FAQ's

You can find the size chart by clicking on the "size chart" icon on the product’s page (near the size buttons: (S, M, L) or you can find all size charts here.

Care instructions can be found on product tags or printed inside the product itself. You can also find them on the individual product pages or here.

Platinum Sun’s rash guards are similar in their form and function. They have similar features like being UPF 50+ and having full sublimation. All rash guards should fit tightly. The thicker the fabric is, the tighter the rash guard will feel when worn. However, the rash guards differ because each collection represents the vision of a different designer. The collections may also vary in terms of the cut of the neck, the composition of the fabric and other small features, which are displayed on each product’s page.

 

Wetsuit thickness measurements are in millimeters and run from the center of the suit, (your core or torso) to your extremities (arms and legs). So, for example, on a 3/2MM wetsuit, the core/torso of the wetsuit is 3 millimeters thick. The legs and arms are only 2 millimeters thick. This strikes a balance of keeping you warmest without restricting your limbs with thicker material unnecessarily.

We accept Apple Pay, Google Pay, PayPal, Venmo, Facebook Pay and AmazonPay. We also accept all major credit and debit cards including Visa, MasterCard, American Express, Discover and Diners Club. Also, feel free to use Shop Pay, Klarna and AfterPay interest-free installment plans. Unfortunately, we cannot accept checks or money orders.

Please see this page to learn how Afterpay works.

Your credit card may be refused for any of the following reasons:

• You may have entered some information incorrectly. Check that you have correctly filled in all the required fields.
• The card may have expired. Check that your card is still valid.
• You may have reached your credit limit. Contact your bank to ensure you have not exceeded the authorized purchase limit.

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard, only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise, the order will be canceled.

Log into your account and open the order. If it can still be cancelled, you will see a cancel button there and it takes one click.

If the button is not there, the order is already being packed or has shipped. Email sales@platinumsun.com straight away with your order number and we will stop it if we still can.

Once an order has shipped it cannot be cancelled, but you can return or exchange it when it arrives. See our Return Policy.

Yes, you will receive an email (and SMS if you opt in at the checkout) with the tracking information. If you use the Shop app - you can also track it in the app.

A pre-order reserves a product that is not yet in stock. The estimated ship window is shown on the product page, and we email you if that date moves.

Pre-orders are charged in full at checkout. You can cancel at any time before the item ships for a full refund with no handling fee, and you can change size or color before shipping at no cost.

If your order contains both in-stock and pre-order items, they may ship separately.

Standard shipping is free on every order within the U.S., with no minimum purchase. Delivery usually takes 5 to 8 business days once the order leaves our warehouse.

Need it sooner? Faster options from USPS and FedEx are shown at checkout with the exact price and delivery date for your address.

We ship from Miami. Orders placed before 11 AM ET usually go out the same day, otherwise please allow 1 to 2 business days for processing.

Yes, we ship worldwide. International shipping is calculated at checkout based on your address and is not free.

Import duties, taxes and customs fees are the responsibility of the recipient and are not included in your order total.

You will receive a confirmation email when you order, and a second email with tracking as soon as the parcel leaves us.

If tracking has not updated for several days, or the parcel shows as delivered but has not arrived, contact us within 14 days of the delivery date so we can open a claim with the carrier.

We deliver to home and business addresses across the U.S., including Alaska, Hawaii, U.S. territories and APO and FPO addresses. Standard shipping is free to all of them, though delivery to those destinations takes longer.

We cannot deliver to P.O. boxes.

Yes, and it costs you nothing. You have 30 days from delivery.

Returns are free. Send it back for a full refund to your original payment method. No handling fee, and no charge for the return label.

Exchanges are free too. If the size or color is not right, start an exchange in our returns portal and we cover shipping in both directions.

Once an order has been exchanged, the replacement item cannot be returned for a refund or store credit.

Store credit is there if you would rather keep the value for next time.

Items need to come back unworn, with tags on and in their original packaging.

Open our returns portal, choose the item, and pick the size, color or product you would rather have. Exchanges are free, including shipping in both directions.

If the new item costs more, you pay the difference. If it costs less, the difference is issued as store credit.

Once an order has been exchanged, the replacement item cannot be returned for a refund or store credit.

Once your return reaches us we process it within 3 to 5 business days. Your bank then usually takes another 3 to 5 days to show the money in your account.

Store credit is issued immediately once the return is processed.

Anything unworn, with original tags attached and in its original packaging, within 30 days of delivery.

Please try everything on at home for as long as you like. We only ask that the item has not been in the water.

Items marked final sale cannot be returned or refunded. If the size is wrong we will still help. Email sales@platinumsun.com within 30 days and we will arrange an exchange or store credit.

Anything that has been used in water cannot be returned, since it can no longer be resold. If a product has a manufacturing fault that is a different matter, and our one-year warranty covers it.

Items received through an exchange cannot be refunded or turned into store credit.

Original shipping charges, duties and taxes are not refundable on international orders.

If more than 10 business days have passed since we confirmed your refund and nothing has arrived, check with your bank or card issuer first, as they can hold funds for several days after we release them.

Still nothing? Email sales@platinumsun.com with your order number and we will chase it.