One-Year Limited Warranty
Every Platinum Sun product is covered by a one-year limited warranty against manufacturing defects, starting from the date of purchase.
What is covered
Faults in materials, stitching and workmanship under normal recreational use and proper care. This includes seam separation, failed stitching, zipper failure and neoprene delamination.
If a covered product fails, we will replace it or refund it. Which of the two depends on the product and what is in stock at the time.
What is not covered
- Normal wear over time, including fading, stretching and thinning fabric
- Damage from sun exposure, chlorine, or harsh detergents
- Cuts, tears, punctures and accidental damage
- Damage from commercial or rental use
- Repairs or alterations carried out by anyone other than Platinum Sun
- Products bought from unauthorized sellers
How to make a claim
Email sales@platinumsun.com with your order number and clear photos of the fault, including one close-up and one wider shot showing where on the garment it is. We usually respond within two business days.
Beyond one year
If a product fails after the warranty period and it looks like a fault rather than normal wear, contact us anyway. We review these case by case and we often put it right.
Wrong size, not a fault
Size and color changes are covered by our Return Policy, not by this warranty. Within the US, returns and exchanges are both free within 30 days and we pay the shipping.
This warranty gives you specific legal rights. You may also have other rights that vary by state.